Privacy Policy

Introduction

At RetroStay ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hotel rental services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us when you use our services:

• Personal Identification Information: Name, email address, phone number, postal address, and government-issued identification when required for booking verification.
• Payment Information: Credit card details, billing address, and other financial information necessary for reservation transactions.
• Booking Information: Travel dates, accommodation preferences, special requests, and other details related to your hotel rental.
• Communication Records: Records of your interactions with our customer service team, including call recordings, chat logs, and email correspondence.
• Profile Information: Information you provide when creating an account, such as username, password, profile picture, and personal preferences.

We also collect information automatically when you use our website:

• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and other analytical data.
• Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect information about your browsing activities.
• Location Information: General location information based on your IP address or more precise location information if you authorize your device to provide it.

How We Use Your Information

We use the information we collect for various purposes, including:

• Facilitating and processing hotel reservations and transactions
• Creating and maintaining your account
• Providing customer support and responding to inquiries
• Sending transactional messages related to your bookings
• Sending marketing and promotional communications (with your consent)
• Personalizing your experience on our platform
• Improving our website, services, and customer experience
• Conducting analytics and research on user behavior
• Protecting our rights and preventing fraudulent activity
• Complying with legal obligations and industry standards

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Hotel Partners: We share necessary booking information with hotels and accommodation providers to confirm and manage your reservation.
• Service Providers: We may share information with third-party vendors who provide services on our behalf, such as payment processing, customer support, data analysis, and marketing assistance.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may share information to protect our rights, privacy, safety, or property, and that of our users or others.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your account information is protected by a password. You are responsible for maintaining the confidentiality of your password and restricting access to your account.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of the information you provided to us in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: You can withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the information in the "Contact Us" section below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide and improve our services. You can control cookies through your browser settings and other tools, but this may impact your ability to use certain features of our website.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Preference Cookies: Allow us to remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and other countries where our service providers are located. These countries may have different data protection laws than your country.

We take appropriate safeguards to require that your personal information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

RetroStay Privacy Team
123 Luxury Avenue
New York, NY 10001
Email: [email protected]
Phone: +1 (800) 123-4567